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The Space

Yoga & Healing Studio

Thame, Oxfordshire

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Terms

Medical Disclaimer

Fire Angel Yoga and The Space make no claim as to the benefits arising from the use of yoga mats and equipment and this site is in no way intended as a guide on how to practice yoga or how to use yoga equipment. Space products are used entirely at your own risk. Our staff ARE NOT MEDICALLY TRAINED. We advise that you always consult a qualified yoga teacher (or where appropriate a medical practitioner) before using yoga mats or equipment. Fire Angel Yoga and The Space will not be liable for consequential loses caused by the use of any of the products on this web site howsoever arising.

Change of Schedule

The Space Yoga & Healing Studio reserves the right to change the schedule in the event of a teacher cancelling a class or no longer supplying teaching services to The Space Yoga & Healing Studio. The Space Yoga & Healing Studio reserves the right to supply a cover or replacement teacher in the event of a cancellation.

Purchasing From Fire Angel Yoga and The Space

By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes other than those stated in our Privacy Statement - below, without asking your consent and you may request that your details are removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your debit/credit card payment will be deducted prior to sending the goods ordered though this will usually be within 3 days of the goods being dispatched. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability. Errors and omissions excepted, subject to not selling below our cost price.

Credit Cards

Fire Angel Yoga and The Space Product Guarantee and Returns Policy

Your satisfaction is essential to our success. If you are unhappy with any of our products we will refund any unused items so long as you return them to us at your expense, in a saleable condition (this means unused and with all packaging intact - we do not accept the return of CDs, DVDs or Videos unless they are faulty) within 30 days of purchase. Please call us for approval before returning any used goods. For larger items it may be more convenient for you if we arrange collection (mainland UK only), if this is the case please call us on 07784 141303 to make arrangements. In the event of us collecting the goods a carriage charge of £6.50 including VAT will be deducted from the credit due to you. When returning goods be sure to include your details.

Damaged or Defective Goods

We endeavour to supply goods that are free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us as soon as possible if there are any problems so that we can arrange for their collection at no cost to you. We will at our option replace the goods or refund monies paid by you.

Security

All debit/credit card transactions are undertaken by WorldPay. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Payment Options

Fire Angel Yoga and The Space accept Visa, Mastercard, Amex, Maestro, JCB and Solo credit and debit cards and use a secure payment system. Payment can be made and will be charged in £ Sterling. Cheques can be sent to us made payable to Fire Angel Yoga. - please print out your order and send with payment. Please allow seven working days for cheque clearance.

Order Confirmations

Upon submitting an order using our automated shopping basket system you will receive an email confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. You may also print your invoice at the end of the checkout process and can login in to your account to view previous invoices later. In the unlikely event of us being unable to fulfil your order or part thereof, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method as the payment made.

UK Delivery

Deliveries within the UK, excluding The Islands are by Royal Mail or by 2-3 day ‘signed for’ courier service. Goods ordered before 12pm (GMT) will normally be processed and dispatched the same day. Occasionally we may deliver the goods in several consignments but if this is the case we will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you.

Delivery Charges

a 5% delivery charge is automatically added to your purchase unless you are buying a space card or gift voucher, or the product can be collected from the studio.

Cancelling Your Contract

If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund, provided that the goods are returned undamaged and complete, together with the relevant packaging in an unused and re-saleable condition. You must inform us in writing of your desire to cancel within seven working days starting from the day after the day the goods are delivered to you. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost. Note: If you request us to arrange for a courier collection of your product, we are unable to specify the collection time, and will require someone to be present when the courier comes.

If you wish to cancel, please write to us at the address below. We require all cancellation requests in writing, within 7 working days starting on the day after you receive the goods from us. Alternatively send an Email to customer care at info@thespacethame.com. We shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days from the day on which we receive your notice of cancellation in writing. Refunds for valid claims will be made via the same method of payment as used to place the order.

Returns

Please send returns to: Fire Angel Yoga, The Office, Shoemakers Cottage, 1 Pumsaint, Carmarthenshire, SA19 8UW. Please be sure to include the following details with all returns: Your name, Daytime telephone number & Order number, together with the reason for the return.

Direct Selling Regulation Compliance Information

The contract is entered into between ourselves at the point your payment is received and your order confirmed. The contract is made in English language only. If you need to correct an error in your order after it has been placed please do so by email or by phone immediately as most orders are sent the same day and once the goods have been sent additional carriage costs may be incurred.

Privacy Statement

This statement outlines how we obtain your personal information and how it is used. Please be assured that we take the issue of the privacy of your personal information very seriously. We will only use customer data for legitimate business purposes.

We capture information about you only by direct means e.g. when ordering or submitting enquiries. When ordering or submitting enquiries to thespacethame.com you are agreeing to the use of your personal information.

The information that you provide or which is obtained through our dealings with you may only be used for the following purposes:

Please print a copy of these Terms & Conditions for your records

Contact Details

If you have any complaints about the products you purchase from us please contact us or write to us at the address below.

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